Frequently Asked Questions
If you don’t see your question answered, contact us and we will add it to our Whole Medicine FAQ
This includes:
- Wound care
- Theatre fees
- IV infusion costs
- Non-government rebated health assessments.
- Dispensary supplements and other medications
- Travel vaccinations
- Injections
- Health coaching
- Insurance and court reports
- Releasing medical records
Put simply, we are compassionate, curious, explorative, open-minded and smart about your health care. With you and our team of doctors working together, we can help you understand the big picture and find ways to better your health.
In the event of a late cancellation i.e. cancelling without adequate notice or failing to attend, you may be charged a cancellation fee.
Patients can access their own heath information or have records sent to another doctor, however a signed request/consent is required to release patient health records. An administration fee of $25 will be charged for administration.
All information collected by this practice in providing a health service is deemed to be private and confidential. Patient information is collected for the purpose of providing patient care, health services and safety and is not discussed with or shown to any staff members unless this is required for the reasonable provision of such care.
Patient consent will be obtained, prior to disclosing any patient health information with any other organisations. These organisations may include: pathology services, allied health services, nurses, specialists and/or hospitals.Whole Medicine may be required under the Privacy Principles 2014, or a court/tribunal order, to collect information.
Whole Medicine requires certain information from you, the patient, to enable us to provide you with an appropriate level of care and health management. If the personal information you provide us is incomplete and/or inaccurate or you choose not to provide us with this information, this may affect our ability to provide you with the necessary level of care and safety.For further information please see our privacy policy or visit www.privacy.gov.au or Health Services Commissioner Tel: 8601-5200
It is our job to give you the building blocks you need to heal, such as the nutrients, motivation, support, knowledge and guidance, but the rest is up to you. Please bring with you all of your recent investigations and any supplements you take. Also, we suggest writing a list of points you would like to discuss at the first appointment so we can work through them together. Depending on the complexities, we will try to address the most important issues first.
Holistic medicine is an attitudinal approach to health care rather than a particular set of techniques, with a particular focus on prevention and lifestyle interventions.
We look at the patient on the whole – their psychological, familial, societal, ethical, spiritual as well as biological dimensions of health and illness.
The holistic approach allows us to explore the uniqueness of each patient, improves the mutuality of the doctor-patient relationship & each person's responsibility for his or her own health care and society's responsibility for the promotion of health.
A general practice related appointment runs for 30-minute, while a 40-minute consultation can be requested for a longer standing health issue. You can also book a family appointment, which includes 30-minutes for one parent and 15-minutes per child.
Returning patients can use our convenient booking system to book an appointment online or call the clinic on 5986-4229.To make sure your results are available and have been sent to your doctor, please follow up with the appropriate laboratory.
For more visit medical test results.When you are a regular patient with us, the wait times to see a doctor may be reduced.
New patients require a long consult and, therefore, there may be a wait for the initial consultation.
