Frequently Asked Questions

Holistic medicine is an attitudinal approach to health care rather than a particular set of techniques, with a particular focus on prevention and lifestyle interventions.

We look at the patient on the whole – their psychological, familial, societal, ethical, spiritual as well as biological dimensions of health and illness.

The holistic approach allows us to explore the uniqueness of each patient, improves the mutuality of the doctor-patient relationship & each person's responsibility for his or her own health care and society's responsibility for the promotion of health.

Whole Medicine is accepting bookings from new patients.  Bookings are available via our online service - Hot Doc - for all patients.  book an appointment online

Alternatively, you are welcome to contact reception to make an appointment on 5986-4229.

All New patient appointments are a minimum of 30min (exceptions apply for children).  Please discuss further with reception if your history is extensive and you would prefer a 45min appointment.  General consultations are 15 minutes but we encourage patients with more complex matters to ensure they have adequate time.  A 30min appointment may be recommended.  If you are unsure our reception staff are happy to assist.  

To make sure your results are available and have been sent to your doctor, please follow up with the appropriate laboratory.

This includes:

• Wound care
• Theatre fees
• IV infusion costs
• Non-government rebated health assessments.
• Dispensary supplements and other medications
• Travel vaccinations
• Injections
• Health coaching
• Insurance and court reports
• Releasing medical records

Put simply, we are compassionate, curious, explorative, open-minded and smart about your health care. With you and our team of doctors working together, we can help you understand the big picture and find ways to better your health.

In the event of a late cancellation i.e. cancelling without adequate notice or failing to attend, you may be charged a cancellation fee.

All information collected by this practice in providing a health service is deemed to be private and confidential. Patient information is collected for the purpose of providing patient care, health services and safety and is not discussed with or shown to any staff members unless this is required for the reasonable provision of such care.

Whole Medicine may be required under the Privacy Principles 2014, or a court/tribunal order, to collect information.

For further information please see our privacy policy or visit www.privacy.gov.au or Health Services Commissioner Tel: 8601-5200

It is our job to give you the building blocks you need to heal, such as the nutrients, motivation, support, knowledge and guidance, but the rest is up to you. Please bring with you all of your recent investigations and any supplements you take. Also, we suggest writing a list of points you would like to discuss at the first appointment so we can work through them together. Depending on the complexities, we will try to address the most important issues first.

When you are a regular patient with us, the wait times to see a doctor may be reduced.

New patients require a long consult and, therefore, there may be a wait for the initial consultation.

Dr's must ensure the safety of patients and practice due diligence at all times. They must confirm the medication and/or documentation required.  They may require further information.  In addition, they must adhere to strict guidelines and regulations as set by Services Australia - Medicare.

Reception will always do their best to assist but there are many times when there is no alternative but to arrange an appointment.

We will always do our best to provide convenient services for patients and have introduce Routine Script Requests - Now available via Hot Doc as a Government approved method of requesting scripts.